Passion, curiosity, and collaboration define our team of talented design enthusiasts. We often describe the Arteriors team members as a collective of creators and problem-solvers. They are entrepreneurial individuals with a restless spirit and a thirst for elevation, driven by an employee-centric culture that relies upon high expectations and a commitment to continual personal growth. With a belief that diversity and inclusiveness breeds innovation and forward-thinking design, we have assembled a curious team that questions the status quo.

The Desktop Support Technician provides day-to-day technical support to end-users across the organization, ensuring seamless operation of hardware, software, and communications systems. This role encompasses a wide range of responsibilities, including troubleshooting, configuring, and maintaining desktop systems, end-user onboarding, and supporting advanced collaboration tools like Microsoft Teams, Teams Phone, and other o365 productivity tools. Additionally, the technician plays a key role in enabling worker productivity through VPN support, conference room A/V systems, and end user training.

Key Responsibilities:

• • Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, printers, and peripherals.
  • Install, configure, and upgrade operating systems (primarily Windows) and standard office applications, including Microsoft Office Suite.
  • Maintain and manage email systems, ensuring proper account setup, access, and troubleshooting.
  • Manage and support the Mimecast email protection suite, including configuring policies, monitoring for security threats, and troubleshooting user issues.
  • Manage and support Microsoft Teams Phone systems, including device setup, call routing, and user troubleshooting.
  • Assist users with Microsoft Teams and related collaboration tools, ensuring effective communication workflows.
  • Provide support for VPN setup and troubleshooting to ensure secure remote access for end-users.
  • Conduct onboarding for new hires, including hardware setup, account configuration, and training on organizational tools and processes.
  • Set up and maintain conference room A/V equipment for meetings and events, including displays, projectors, cameras, and microphones.
  • Act as a liaison with the Cybersecurity NOC, attending bi-weekly meetings to align systems and access with identified issues and vulnerabilities.
  • Act as the primary liaison to report and manage infrastructure issues to the organization's 3rd party Managed Service Provider (MSP).
  • Document incidents and solutions in the IT ticketing system to track trends and improve service delivery.
  • Maintain inventory of hardware and software assets, ensuring equipment is up-to-date and adequately stocked.

Qualifications:

Education:

• Associate degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Experience:

• 2+ years in desktop or end-user support roles.
• Hands-on experience with Windows operating systems and Microsoft Office Suite.
• Familiarity with Microsoft Teams, Teams Phone, and Office 365 administration.
• Experience with VPN configuration and troubleshooting.
• Exposure to conference room A/V equipment and support.
• Experience managing email protection systems like Mimecast.

Skills:

• Strong troubleshooting and problem-solving abilities.
• Excellent communication skills with a focus on customer service.
• Ability to work both independently and collaboratively in a team environment.
• Time management and prioritization skills to handle multiple tasks effectively.

Certifications (Preferred):

• CompTIA A+ or Network+
• Microsoft Modern Desktop Administrator Associate
• ITIL Foundation Certification

Work Environment:

Primarily office-based, with occasional remote work support. Some after-hours support may be required for critical incidents or system maintenance. Occasional travel within a 25-mile radius of corporate offices may be required.

• Medical, dental and vision insurance available the first day of the month after hire date
• 401k with employer matching
• Unlimited Paid Time Off
• Paid Volunteer Day, allowing you to give back to your community
• 9 paid holidays
• Annual bonus potential and merit increase potential
• Generous employee discount
• Employee referral bonus