Arteriors is seeking a Showroom Assistant to join our London Showroom team to provide administrative support.

Arteriors is a high-growth, dynamic home furnishings wholesaler with an employee-centered culture that stresses achieving results and having fun along the journey. We are a go-to resource to interior designers and luxury retailers around the globe. Our award-winning lighting, accent furniture, mirrors, and accessories are frequently featured in shelter magazines like Architectural Digest and Elle Decor. Our products are also a favorite among TV and movie set designers. 

Responsibilities

• Welcome and assist all customers, both Trade and Retail, ensuring exceptional levels of customer service at all times

• Support general showroom upkeep, including creating and maintaining visual displays in collaboration with the Showroom Manager and Sales Coordinator

• Build in-depth knowledge of our product ranges and confidently communicate product details, materials, and brand ethos to customers

• Handle administrative duties, from processing quotes to managing orders and coordinating deliveries, using our POS and software systems with accuracy

• Manage incoming phone calls and email enquiries, including oversight of the London inbox

• Foster strong customer relationships to promote loyalty and repeat business

• Manage the in-store sampling service and coordinate with external agents

• Unpack, sort, and organise deliveries efficiently and in a timely manner

• Prepare and dispatch E-commerce orders with care and attention to detail

• Oversee all postage-related tasks, including sending brochures to agents and mailing materials to UK clients

• Provide timely order updates to the appropriate Sales Person or, when required, communicate directly with the client and ensure the Sales Person is kept in the loop

Skills & Attributes Required

• Genuine passion for interior design and an appreciation for quality craftsmanship

• Previous experience in delivering high-end customer service

• Polished, approachable, and confident in communicating with a diverse clientele both in person and over the phone, always maintaining a professional demeanor

• Strong team player with the ability to thrive in a dynamic, fast-paced environment – a positive attitude and sense of humour are a must

• Confident using Microsoft Office and POS systems with accuracy and efficiency

• Self-motivated and proactive, with a strong ability to take initiative

• Willing to get hands-on with all aspects of showroom operations, including resets and general upkeep

• Employer-matched pension scheme

• Flexible, open paid time off policy

• Eligibility for annual performance-based bonus

• Annual performance review to support growth and development